Our goal:
Our goal here at Pins & Bones is to satisfy our customers by providing great and high quality items with each purchase. We offer exchange(s), a refund, or store credit, as outlined in this policy when applicable. Please note that all returned items must be in their original condition. If we sent you the wrong item or if the item is defective, please contact our team so that we may be of further service.
Please indicate in your email what you are returning and the reason for the return. Specify if you would like to return your item(s) for an exchange, refund, or store credit. Include your name, email address, and order number, along with the items that you’re returning. You are responsible for the shipping and handling fees associated with your return.
Ineligible Items
We do not accept items that have been previously worn or washed. Or have been damaged by a customer.
General Questions
Is there a time limit on returns?
Generally, we accept returns within 15 days after purchase.
Is there a return fee?
As of January, 2014. We now charge a restocking fee for items that are refunded. This is deducted from the customers total refund. This does not apply to items that are wrongfully shipped from us, exchanges, or store credit.
Do you accept returns without a receipt?
Yes we do. We have a copy of the original purchase order.
Do you cover shipping fees?
Unfortunately no. The customer is solemnly responsible for shipping cost due to returns.
I like some of the free goodies that came with my item, am I required to return those as well?
Absolutely not. Those are yours to keep.
I received the wrong item… but I think it’s rad! Can you give me a discount towards a new purchase?
Definitely.
I just contacted you. Now what?
We will respond to your message as quickly as possible. We will supply detailed instructions on what to do next within the context of that message.
My question isn’t answered here. How do I contact Pins And Bones?
You can contact us here.
Simplify Privacy Policy
Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us at info@pinsandbones.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.